Acceptance of Terms
By accessing or using this website, you agree to these Terms of Use. If you do not agree, please discontinue use of the site.
Note: Prepaid Sessions refer to any prepaid session packages or debit cards purchased in advance for future services. Any reference to “debit cards” elsewhere on the website or during booking is considered the same as prepaid sessions under these Terms of Use.
Services
UpFront Virtual Assistant provides personalized, one-on-one administrative business support. Services may be delivered virtually (via Zoom or Google Meets) or in person, depending on availability and agreement.
Services may include, but are not limited to those listed on the UpFront Virtual Assistant website under the Services tab and identified as Services Overview.
Services are educational and supportive in nature. Results may vary based on individual needs, experience, and goals.
Booking & Sessions
- Sessions must be booked in advance through the website or an approved scheduling platform (including Stripe Payment Links)
- Virtual sessions require a stable internet connection and compatible device
- In-person sessions are offered when available and limited by location
- Clients are responsible for providing access to their devices during sessions
Client Responsibilities / Work Requirements
To ensure sessions are productive and successful, clients agree to:
- Provide access to the devices, software, and/or accounts that will be used during the session
- Ensure a stable internet connection for virtual sessions
- Have necessary login credentials and permissions ready (e.g., admin access if needed)
- Be present and available during scheduled session times
- Communicate any technical issues or limitations before or during the session
Failure to meet these requirements may limit the effectiveness of the session. UpFront Virtual Assistant is not responsible for incomplete work or outcomes resulting from the client missing access or information.
Payments, Refunds & Prepaid Sessions
Standard Payments
- Service prices are clearly listed at the time of booking
- Payment is required to reserve a session
- Any applicable cancellation, rescheduling, or refund terms are communicated during booking or on the relevant service page
Prepaid Sessions (also referred to as Virtual Debit Cards)
UpFront Virtual Assistant offers Prepaid Sessions for purchase.
By purchasing Prepaid Sessions, you acknowledge and agree to the following:
- Prepaid Sessions are non-refundable
- Prepaid Sessions expire six (6) months from the date of purchase
- Prepaid Sessions may be used only by the original purchaser unless otherwise agreed in writing
- You may receive email notifications when your Prepaid Session balance reaches 50% remaining, and periodic reminder notifications thereafter
- Unused sessions remaining after the expiration date are forfeited
Confidentiality & Client Information
UpFront Virtual Assistant respects your privacy and confidentiality.
Any personal or sensitive information you choose to share during services — including login details, passwords, financial information, or business-related materials — is treated as strictly confidential and used only for the purpose of providing agreed-upon support.
UpFront Virtual Assistant will not disclose, share, or sell confidential or proprietary client information, including but not limited to:
- Account or login credentials
- Financial or billing information
- Contact lists or customer data
- Business systems, files, or internal processes
Confidential information will only be disclosed if required by law or with your explicit permission.
Website Use
You agree to use this website for lawful purposes only and not to:
- Interfere with the operation or security of the site
- Attempt unauthorized access to systems or data
- Copy, reproduce, or distribute website content without permission
Intellectual Property
All website content — including text, graphics, branding, and materials — is the property of UpFront Virtual Assistant and may not be used without written permission.
Limitation of Liability
Website content and services are provided “as is.” UpFront Virtual Assistant is not responsible for damages resulting from the use of this website or services, including technical issues beyond our control.
Third-Party Links
This website may include links to third-party tools or websites (including payment or scheduling platforms). UpFront Virtual Assistant is not responsible for third-party content or privacy practices.
Changes to These Terms
These Terms of Use may be updated at any time. Continued use of the site indicates acceptance of any changes.
Governing Law
These terms are governed by the laws of the State of Arizona, United States.
Contact
If the User has any questions or concerns regarding this Policy related to our Website, please feel free to contact us at the following email address: Jolene@UpFrontVA.com
If the User feels that we are not abiding by this Privacy Policy, they should contact us immediately.
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